One of the core functions of the government is to deliver the public services to its citizens. The citizens have to comply with lengthy and repetitive documentation, make multiple physical visits, wait for the desired outcome without any assurance of timelines.

The state government is committed to enhance the social safety net of people of the state. In addition to providing social benefits, government intends to provide timely and convenient delivery of public services and social benefits. In order to meet these expectations, the government intends to provide timely and convenient delivery of public services and social benefits and improve the efficiency of public service delivery.

In line with the commitment made by the Government of Chhattisgarh and the expectations of the people, Chhattisgarh Infotech Promotion Society (CHiPS) has envisaged the Hamar Pahichan program with the twin objective of enhancing citizen experience while availing public services and improving the efficiency of public service in the state of Chhattisgarh.