Hamar Pahichan program has been conceptualized by Government of Chhattisgarh to achieve the following objectives in relation to public services delivered using this program:

• enhancing citizen experience while availing public services, benefits and subsidies,

• improving efficiency in delivery of public services, benefits and subsidies,

• enabling evidence-based policy design and/or decision making,

• addressing citizens’ grievances by setting up a robust grievance redressal mechanism